Jonathan Dahl

This is a reference book, not necessarily one you'd read all in one sitting or in order. Although you'd probably learn a lot of new info if you did. It's arranged in categories for all the types of businesses the average person may have to interact with, like lawyers, doctors, mechanics, airlines, plumbers, contractors, orthodontists, spas, dry cleaners, grocery stores, etc. He tells you about 10 ways each that they might try to scam you or gives you helpful information on how to get the best service and price. Quite handy.… (altro)