Brand new CueCat - nothing happening on screen

I just got one I ordered I and am ready to do inventory but it's not working.
It is awake. (Solid red light. If I ignore it, it goes to blinking and then I hold it against paper and it wakes back up and goes solid red.)
I've read the FAQ and various other pages.
Num Lock is on.
I've tried various books. Holding the cuecat in different directions while dragging it.
I've tried with my cursor in the proper spot on the 'take inventory' and 'add books' page.
I tried to have it "post" in Notebook or Word.
My computer acknowledges it. screenshot: https://gyazo.com/29489c7a60188c49791a84256a5b8030
I use Windows 10

I have tried scanning barcodes with the phone app and have been successful. I only discovered that function after I ordered the CueCat or I would of just used and been happy with the app scanner (I think) but now that I have the CueCat I hoped to use that especially because of it working on the inventory screen. Any suggestions?

Have you tried several different barcodes? E.g., the one on the back of mass-market paperbacks doesn't work, try the one inside the front cover.

That's all I got, sorry.

>2 reconditereader: Hi Thanks for your response and making sure but yes I've tried multiple styles of books.

ETA: and just for more evidence that, that isn't the case (not that you doubted me) the phone app scanner picked up the books quickly but "crickets" from the cuecat.

ETA2: Item price refunded after email conversation with LT

Similar - can't get scanner to scan - have tried on different books. I did install scanner on my cell phone and it scans the barcode but doesn't put it into library thing.

Any suggestions?

just got my cuecat -- can't get it to work. have read all the suggestion and tried them all -- how do I get a refund -- there has to be a better way to get this to work.

Hi there. I just received my Cuecat and I'm also not sure it's working. I tried holding it in different ways, fast and slow but it just eventually goes to sleep and never wakes up. Even waking it up by holding it against a blank page or any surface doesn't work, the light never goes solid again.

I'm wondering if the issue isn't that the light sensor is broken? Since it's not waking up. Has anyone experienced this before?

My granddaughter is keen to be my personal librarian. I have never used Cat scanner (likely 10 years old). It flashes red but nothing happens when I try to scan at add books? Using W11

Thanks for any suggestions