Caitlin Kelly (1)

In this memoir, a fifty-something journalist recounts her experiences in part-time retail work. Caitlin Kelly, having recently lost a steady job writing, turns to hourly work in a new North Face store. After landing the job and going through training, Kelly begins her “career” as a retail associate, although her time in the job really only lasts a couple of years (hardly a career). She describes the feeling of being a part of a cog in the machine of corporate owned and run business, of being a faceless employee and having to adhere to rules handed down from headquarters. Although she points to her financial struggle as a reason for seeking such menial work, Kelly has the luxury of only needing to work one shift a week, with her freelance journalism work and her employed fiance’s support. Throughout the book, Kelly seems to be attempting to relate to her co-workers, including those who are single parents, uneducated, or in much worse financial straits, but almost always comes off with a superior attitude, and this mars any sympathy or empathy I might have for her situation and her encounters with fellow coworkers or customers.

Overall, I enjoyed this book much less than I had anticipated. Ehrenreich’s “Nickel and Dimed” is a much more interesting and genuine recounting of a journalist in retail and hourly work.… (altro)

Do you work retail? You should read this book. Do you shop? you should read this book. I would have rated it higher, but i did find Kelly's incredulity about the state of American retail a bit naive (read: annoying). Really? Never worked with anyone without a degree? Shocked that part time associates don't get benefits? Horrified that retail workers generally make little more than minimum wage? Where has Kelly been, an ivory tower? Regardless, Kelly's words ring true. Retail workers are cannon fodder, punching bags, assumed to be stupid, etc. For sure, some of them are. But what other business model would find 50% turnover at 90 days and almost 100% at a year acceptable? Read it.… (altro)