Robert M. Galford
Autore di The Trusted Advisor
Opere di Robert M. Galford
Simple Sabotage: A Modern Field Manual for Detecting and Rooting out Everyday Behaviors That Undermine Your Workplace (2015) 33 copie
Your Leadership Legacy: Why Looking Toward the Future Will Make You a Better Leader Today (2006) 31 copie
Your Leadership Legacy 1 copia
Seu Legado de Liderança 1 copia
Etichette
Informazioni generali
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Utenti
Recensioni
For anyone who works in Professional Services, when the relationship is the only differentiator, this is a must read. Every year.
The definition of trust is not clearly defined, weakening the writing effort. Still worth reading.
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Statistiche
- Opere
- 6
- Utenti
- 686
- Popolarità
- #36,875
- Voto
- 3.9
- Recensioni
- 6
- ISBN
- 24
- Lingue
- 2
The gist:
1. Put the client’s interests/goals first. This is not an option; it is the only one.
2. Don’t listen to react. Listen to listen.
3. Everyone needs to be on the same page. You and the client should know and agree on what you’re expected to do.
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The Quick Guide to Being a Trusted Advisor:
1. Listen to everything
2. Empathize (for real)
3. Note what they’re feeling
4. Build that shared agenda
5. Take a point of view
6. Take a personal risk
7. Ask about a related area
8. Ask great questions
9. Give away ideas
10. Return calls unbelievably fast
11. Relax your mind