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Sto caricando le informazioni... Funeral Home Customer Service from A-Zdi Alan D. Wolfelt
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From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain. Non sono state trovate descrizioni di biblioteche |
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Google Books — Sto caricando le informazioni... GeneriSistema Decimale Melvil (DDC)363.75Social sciences Social problems and services; associations Other social problems and services Environmental problems Mortuary scienceClassificazione LCVotoMedia: Nessun voto.Sei tu?Diventa un autore di LibraryThing. |