What exactly is business-appropriate attire? When is it correct to send a thank you note via email? When is it considered uncivil to use the cell phone? You’ll get the answers to these and other questions in this book. A practical business survival guide for executives, managers, sales people, customer service teams—anyone involved in day-to-day business operations—Business Etiquette will help you survive and thrive in today’s competitive business world. Written in an easy-to-read, question-and-answer format, Ann Marie Sabath makes learning business protocol and etiquette an enjoyable experience. Topics include: • Greetings and introductions • Telephone, cell phone, and voice mail • Business appropriate attire • Teleconference courtesy • International etiquette • E-mail and business correspondence • Conducting business during a meal • And much, much more! “Assists individuals in enhancing their understanding of the ‘perception impact.’” —William H. Bagley, Regional Director of Human Resources, Deloitte & Touche “Powerful and thought-provoking.” —John Daw, Vice President of Field Sales, Marriott Lodging “Anyone who wants to make a great impression on co-workers or customers can benefit from the tips provided in this book.” —Sheila Casserly, President, Celebrity Focus Ann Marie Sabath is president of At Ease Inc., a nationally recognized protocol and etiquette firm. She has trained thousands of individuals at companies such as: Fidelity Investments, Saks Fifth Avenue, Merrill Lynch, Deloitte & Touche, Lucent Technologies and Marriott Corporation. Her business etiquette hotline (etiquette@ateaseinc.com) has been recognized by USA Today and The Wall Street Journal.