Erik Hollnagel

This book explores two views of safety management: the first being a focus on the absence of bad things happening, and the second being focused on the presence of good things happening. Safety management has historically relied on the first view, but the second view is also necessary. The challenge is trying to measure the good things: we have a rich vocabulary to describe errors, but not so much for things that go right.

This book is overall fairly readable, but there were some distracting typos, and I found a few abbreviations that were not defined on first use. The book does contain a glossary but does not really refer the reader to it in any way—putting my editor hat on, I would have suggested bolding any terms that appear in the glossary, and ensuring that any term that needed to be defined was included in it.… (altro)