Sterling W. Hayden
Autore di Measuring Your Library's Value: How to Do a Cost-Benefit Analysis for Your Public Library
Opere di Sterling W. Hayden
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Measuring Your Library's Value: How to Do a… di Donald S. Elliott
A few of the suggestions contained in Elliot's book will be of value to small and medium sized libraries, particularly for guidance on how to phrase questions on a survey. However, the book is really about how the particular (very large) libraries did a cost-benefit analysis -- skip it if you don't have the funds to spend on a large, outsourced project of your own.
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