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There's no point in reading this. Not a single story is as entertaining as anything you'd find on customers_suck. The writing itself is at best trying-too-hard and at worst pretentious. Each and every one of the authors comes across as a precious would-be David Sedaris. In fifty pages, I didn't even crack a smile. ( )
Waiter Rant for the retail trade.... Many of the stories have nothing to do with customers or customer service....they seem to be first hand accounts of each author's time spent in a retail job (more or less). ( )
Really very meh. I was not entertained by a large percentage of the essays. I think that there were only two that I really enjoyed and they did make the book almost worth it. Sears, Sbarro's Sayonara and The Bad Call were highly entertaining, but most of the stories just were very meh... ( )
A collection of 21 stories and essays about working in retail, The Customer Is Always Wrong is a humorous look at life and times of the retail associate. Having worked for 11ish years in retail myself, I can relate to quite a few of these stories. While some are better than others, overall the book was fun to read. More later. Maybe. ( )
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What the customer demands is last year’s model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it. --Edna St. Vincent Millay
I'd just like to be treated like a regular customer. --Elvis Presley
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▾Descrizioni del libro
A tragicomic and all-too-revealing collection of essays by writers who have done their time behind the counter and lived to tell their tales.
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In fifty pages, I didn't even crack a smile. (