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Sto caricando le informazioni... Delivering Happiness: A Path to Profits, Passion, and Purposedi Tony Hsieh
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Iscriviti per consentire a LibraryThing di scoprire se ti piacerà questo libro. Attualmente non vi sono conversazioni su questo libro. I usually have remote disdain for "management" books, but I have to admit that this one is pretty inspirational. Not just buzz words and theoretical, Hsieh shares lessons learned from his experience building companies, most notably Zappos.com. ( ) Humorous account of Tony Hsieh's entrepreneurship journey and how he built Zappos. A cool biography mixed with his personal insights and takeaways. Fun and easy-to-read book...Tony Hsieh shares how he built Zappos from nothing to its eventual sale (or marriage) to Amazon for $1.2 billion, and aligned his business with his passions and purpose in life. What it covers: • How to develop a successful start-up • How Zappos grew its billion-dollar business foundations with Customer Service, Culture, and Employee Development • How to create a happy workplace that generates sustainable returns for employees and the company • How to follow your passions to create your own path to success Book summary at: https://readingraphics.com/book-summary-delivering-happiness/ A great book on doing exceptional customer service on a higher level. If you're working for a company that has an adversarial or negative attitude toward customer service and making people happy you should probably read this book, at least the portions pertaining to CS. Not very well-written, which Hsieh admits up front (no ghostwriter here)—he relies a bit too much on storytelling. I had to skim around relentlessly, but I was also inspired to look at serving customers in fresh ways. Recommended. Adult nonfic; business/customer service. Everyone can learn something from Tony Hsieh, but like the Fish! training, the information tends to be forgotten soon afterwards. The main points I can remember are the first two "core values": 1. provide WOW with every transaction (I'm paraphrasing--has to do with WOWing everyone, not just customers, with extreme kindness and fantastic service), 2. create fun, and a little weird (has to do with the culture of the organization as well as customer interaction). The other thing I remember was that customer service permeates the entire organization (Zappos' marketing team was abandoned in favor of providing excellent customer service in all other aspects of the business). nessuna recensione | aggiungi una recensione
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Business.
Nonfiction.
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Google Books — Sto caricando le informazioni... GeneriSistema Decimale Melvil (DDC)658.409Technology Management and auxiliary services Management Executive Personal AspectsClassificazione LCVotoMedia:
Sei tu?Diventa un autore di LibraryThing. Hachette Book Group2 edizioni di questo libro sono state pubblicate da Hachette Book Group. Edizioni: 0446563048, 1607882302 Beyond Words PublishingUna edizione di quest'opera è stata pubblicata da Beyond Words Publishing. |