Praise for Previous Editions of this Classic Guide:Our members and applicants rely heavily on Mark Graham Brown's book to help them implement the most current Baldrige Award criteria. This book is a 'must' for anyone who is serious about achieving performance excellence.-Thomas Hinton, President, California Quality AwardsBaldrige Award Winning Quality by Mark Graham Brown provides insight into what the Baldrige examiners are looking for and consider 'best in class.' Additionally, the examples of what other companies are doing are invaluable by providing ideas to consider within your own compan