The Customer Is Boss reveals how you can obtain exceptional service in terms of promptness, courtesy, convenience, product knowledge, and a service person's ability to actually solve a problem for you. It provides specific steps you can take to both prevent bad service and change bad service to good service in a calm, reasoned, effective manner. When you follow these simple guidelines you will gain better service from airlines, retailers, and restaurants; you will be shown increased respect by government officials, car dealers, service providers and other professionals; and you will feel secure in the knowledge that your product -- and service-related problems will be solved to your satisfaction.