This report presents nine highly detailed case studies of leading university cataloging and technical service departments. It provides insights into how they are handling 10 major changes facing them, including: the encouragement of cataloging productivity; impact of new technologies on and enhancement of online catalogs; the transition to metadata standards; the cataloging of Websites and digital and other special collections; library catalog and metadata training; database maintenance, holdings and physical processing; managing the relationship with acquisitions departments; staff education; and other important issues. Survey participants represent academic libraries of varying sizes and classifications, with many different viewpoints. Universities surveyed are: Brigham Young; Curry College; Haverford College; Illinois, Louisiana and Pennsylvania State Universities; University of North Dakota; University of Washington; and Yale University.