A best seller since the first edition was published in 1986, this is the first and only book that addresses the top decision-maker's role in a volunteer program. It clearly illuminates the issues necessary to facilitate volunteer program success, including an overall vision, policy questions, budgeting, staffing, employee/volunteer relations, the role of the board of directors, and assessing the impact of volunteer contributions. This new, fully-revised edition is packed with updated information regarding legal, risk management, and insurance changes; new regulations on accounting practices covering donated time; the growing trend of mergers; and the new categories of stipended and "mandated" community service participants.