Yesterday's Web looked far different from today's Web, and tomorrow's Web will look more different still. Amidst all of this change, however, one aspect of Web use remains the same: The sites that offer the best, easiest, most intuitive experience are the ones people visit again and again. To ensure that your sites provide that experience, this guide from usability guru Krug distills his years of on-the-job experience into a practical primer on the do's and don'ts of good Web design. The second edition of this classic adds three new chapters that explain why people really leave Web sites, how to make sites usable and accessible, and the art of surviving executive design whims, plus a new preface and updated recommended reading.--From publisher description.