"A welcome addition to the toolkit that library and information science educators and practitioners rely upon in designing services and assessing their effectiveness. As library and information science education programs add coursework addressing evaluation and measurement, this book can serve as a course text, providing both theory and practical guidance. Similarly, the book is a useful blend of general guidance and methodological direction for library practitioners. The reader will find answers to the "what" and "why" of evaluation as well as specifics for "how" and "when." Taken as a whole, the book is a comprehensive guide to library assessment and communicating library value. Pragmatically, this book helps overcome the main barriers to successfully implementing library evaluation and measurement programs, which are lack of knowledge and skills"--