Abstract: A practical guide for new or would be managers of health and social service programs covers all aspects of human service management. The guide is designed to help those with clinical or technical expertise bridge the gap as they cross over into the role of a manager and become effective in that role. Topics discussed include: organization and leadership, decision making; program development, planning, and evaluation; financial management and budgeting; and personnel management. The techniques and basic concepts of each topic are described. The appendix contains a listing of training resources. (kbc).