![](https://image.librarything.com/pics/fugue21/magnifier-left.png)
![](https://images-na.ssl-images-amazon.com/images/P/1940805228.01._SX180_SCLZZZZZZZ_.jpg)
Fai clic su di un'immagine per andare a Google Ricerca Libri.
Sto caricando le informazioni... Journey Maps: The tool for design innovationdi Robert Curedale
Nessuna etichetta Nessuno Sto caricando le informazioni...
![]() Iscriviti per consentire a LibraryThing di scoprire se ti piacerà questo libro. Attualmente non vi sono conversazioni su questo libro. Nessuna recensione nessuna recensione | aggiungi una recensione
In this book is described one of most powerful tools available to craft a superior experience for your customers and end users. Credible studies show that organizations that focus on experience optimization perform dramatically better than those that do not. In the 20th-century product styling like advertising was about making people want things. Service blueprints are a response to the realization that it is more efficient and successful to create new services and experiences that people want and need. The service sector makes up nearly 70% of most western economies and more than 50% of the Chinese economy, yet customers are often frustrated by their service experiences. Customers choose products and services that deliver the best experiences. Designing your customer's entire experience is key to differentiating your designs from competitors in an increasingly crowded competitive marketplace. Through applying journey mapping organizations can deliver a more compelling and valuable experience. Experience maps build consensus across your organization with stakeholders, to positively impact your entire organization and your bottom line. This method is a core strategic tool for all design and I believe it will become a required skill for every working designer and manager. Non sono state trovate descrizioni di biblioteche |
Discussioni correntiNessuno
![]() GeneriNessun genere VotoMedia: Nessun voto.Sei tu?Diventa un autore di LibraryThing. |