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Difficult Conversations: How to Discuss What…
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Difficult Conversations: How to Discuss What Matters Most (originale 1999; edizione 2000)

di Douglas Stone (Autore)

UtentiRecensioniPopolaritàMedia votiCitazioni
1,718187,715 (3.97)7
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
Titolo:Difficult Conversations: How to Discuss What Matters Most
Autori:Douglas Stone (Autore)
Info:Penguin Books (2000), Edition: 1, 250 pages
Collezioni:La tua biblioteca

Informazioni sull'opera

Conversazioni difficili: come affrontare con successo qualsiasi argomento di Douglas Stone (1999)

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Conflict management advice: Working out how to listen with curiosity to others’ perspectives by finding their story of how and why the conflict occurred; how to disentangle character/intent from impact (yours and theirs); how to recognize the importance of the parties’ feelings while not treating them as attributions of “who is really to blame”; and so on. Seems quite useful and quite difficult to commit to. Key principles: In a conflict, everyone makes a contribution, which is not the same as everyone being to blame, equally or otherwise. Resolving a conflict requires understanding the parties’ contribution, but does not require judging, especially by the parties themselves. But the key thing here is that avoiding blame does not mean avoiding your feelings about the conflict. There are example conversations of how to reframe away from blame to understanding, even in the face of a partner who wants to win instead. ( )
  rivkat | Jul 19, 2021 |
This one of the best communication books I've read. Although, it might be actually more a psychology book in disguise.

This is not a typical communication/negotiation book, where you receive tactical tips on how to assess the other party's goal, frame the situation, and navigate the conversation to end it up as close to your goal as possible. "Difficult Conversations" is more of a strategic planning book, where you receive tips on how to explore your feelings and motives to stay grounded when emotions and irrationally kick in (and no one in the conversation might even have any specific goals). And once you're good at it you cen help the other party do the same.

I really like how it embraces the human side of having a heated discussion and guides self-discovery. It provides a lot of examples (some of them more believable and realistic, some less) that illustrate the theory and make it more accessible via a variety of situations and contexts of difficult conversations. I find many of the presented concepts thought-provoking and useful, I wish I had read it earlier in my life and apply them more often.

It was an extremely slow read for me. The book is pretty dense and there are so many different examples, stories, and reports accompanying each concept that I had to hit a pause and digest because it was too much at once. Multiple breaks helped the content to sink in, which is not necessarily a bad thing but something to keep in mind when approaching "Difficult Conversations". ( )
  sperzdechly | Sep 2, 2020 |
The authors present a systematic way to handle difficult conversations. Man, it's going to take a ton a practice though. Addressing emotions appropriately was a big take home message. What's taught here is worthy of persistent practice. ( )
  bsmashers | Aug 1, 2020 |
Look just everyday conversations can be tough, ones that are important and can affect meaningful change are vital, but difficult. This book can help and you should read it. ( )
  Skybalon | Mar 19, 2020 |
I kept trying to skim this but failed. Fortunately this is not tough going. I think the stuff that helped me most was:
- thinking about three different sub-conversations (what happened/how people contributed, how people feel, how people conceive of themselves)
- listen well & don't skip to solutions / telling the other person what you think before they feel heard

I think the whole listening well thing is one of those things that seems simple but actually hides a huge amount of complexity & power. This book kind of points you in the right direction but I think there's no substitute for actually doing the work.

Overall, fine but not mind blowing. If you haven't read other sorts of self-help and therapy books in the same vein maybe it's more exciting. ( )
  haagen_daz | Jun 6, 2019 |
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» Aggiungi altri autori (1 potenziale)

Nome dell'autoreRuoloTipo di autoreOpera?Stato
Stone, Douglasautore primariotutte le edizioniconfermato
Heen, Sheilaautore principaletutte le edizioniconfermato
Patton, Bruceautore principaletutte le edizioniconfermato
Fisher, RogerPrefazioneautore secondariotutte le edizioniconfermato

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From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.

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