Your mouth can be your greatest business asset -- or liability -- depending upon how you manage it. This easy-reading guide provides a prescription for mastering the many aspects of one-on-one communication in order to become more effective on and off the job. You'll start off with an in-depth personal assessment that will help you uncover your own communications weaknesses. Then you'll learn how to use your verbal skills to polish up your professional image; say the right thing at the right time; judge the influence of behaviour and personality on communication; and evaluate the non-verbal cues of those around you. This wise advice will help you deal effectively with controversy, bad news, gossip, company grapevines, proprietary information, meetings, and job interviews -- all situations where how you respond really counts.