Communicating Effectively For Dummies shows you how to getyour point across at work and interact most productively withbosses and coworkers. Applying your knowledge and skill to your jobis the easy part; working well with others is often the hard part.This helpful guide lets you maximize your personal interactions,even when resolving conflicts, dealing with customers, or givingdifficult presentations. Whether you?re the CEO of a major corporation, a smallbusiness owner, or a team manager, effective and clearcommunication is imperative to your success. From keeping yourlistener engaged to learning to become a better listener,Communicating Effectively For Dummies offers all thestrategies, tips, and advice you need to: Learn how to become an active listener Accentuate the positive in negative situations Find win-win solutions for conflicts Stay on track when writing e-mails and letters Handle presentations, interviews, and other challenges Speak forcefully and assertively without alienating others Management consultant Marty Brounstein ? author ofHandling the Difficult Employee and Coaching andMentoring For Dummies ? gives you the keys to a thrivingcareer with expert advice on effective verbal and nonverbalcommunication. From mastering your own facial expressions (andreading them in others) to being a happy boss, Brounstein coversall the angles: Becoming aware of your own assumptions Dealing with passive-aggressive communicators What to say to help someone open up to you Communicating through eye contact and body language Maintaining a positive attitude Dealing with sensitive issues Effective conflict resolution models When to use e-mail, the phone, or a face-to-face meeting Dealing with angry customers Coaching your staff to communicate better In today?s high-stress work environment, good communicationskills are imperative for keeping your cool and getting your pointacross. Knowing what to say and how to say it, as well as being agood listener, can often be the difference between getting aheadand just getting by. This handy, friendly guide shows you how toavoid common conflicts and make your voice heard in the office.