This 400-page manual is designed to help IS managers develop a quality control program that is enhanced by effective control practices-established practices used to ensure that IS assets are utilized effectively and IS employees meet their full potential. Thoroughly indexed and written by experts in the field, Quality and Control in IS covers the full range of information management issues from the perspective of quality control. You'll find techniques you can apply immediately, as well as suggestions for crafting a quality control program tailored to more specific needs. Coverage includes: