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Sto caricando le informazioni... Zingerman's Guide to Giving Great Servicedi Ari Weinzweig
Informazioni sull'operaZingerman's Guide to Giving Great Service di Ari Weinzweig
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Iscriviti per consentire a LibraryThing di scoprire se ti piacerà questo libro. Attualmente non vi sono conversazioni su questo libro. This book is such a great guide! Weinzweig's advice is direct, simple, and down to earth. He demonstrates how the philosophy of service at all levels of an organization can build a happy workplace and a successful business. He speaks from a place of experience; his guide encourages you to set high standards while acknowledging that everyone makes mistakes. I am tempted to run away to Michigan and ask for a job... ( ) nessuna recensione | aggiungi una recensione
Business.
Management.
Nonfiction.
Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably read at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan? Because the way Zingerman's teaches services is different, better and more successful than the way others do it. Because while most customer-service audiobooks give you philosophy and theory, Zingerman's tells you exactly what to do and exactly how to do it. Because one of Zingerman's founding partners, Ari Weinzweig, has distilled the most important facts about effective customer service into concise and snappy formulas that are easy for you and the people who work with you to remember and use. DISCOVER: * Five elements of the Zingerman's approach. * Three steps of great service. * Five steps to handling customer complaints. * Three ways to measure service. * Five simple hiring tips. Do you really need another audiobook on customer service? Yes! But... Non sono state trovate descrizioni di biblioteche |
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Google Books — Sto caricando le informazioni... GeneriSistema Decimale Melvil (DDC)658.812Technology Management and auxiliary services Management Of MarketingClassificazione LCVotoMedia:
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