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Emotional Labor

Posto Titolo Autore Aggiunto

1

Intelligenza emotiva al lavoro

di Hendrie Weisinger Ph.D.

154 utenti

½ 3.5

Member: kiracle

2

Personality and Work: Reconsidering the Role of Personality in Organizations

di Murray R Barrick

15 utenti

Member: kiracle

3

Working in the Service Society

di Cameron Lynne Macdonald

9 utenti

Member: kiracle

4

Hiding What We Feel, Faking What We Don't: Understanding the Role of Your Emotions at Work

3 utenti

Member: kiracle

5

Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results

di Anthony C. Mersino

58 utenti

1 recensione

4

Member: kiracle

6

The Handbook of Service Industries (Elgar Original Reference)

di John R. Bryson

8 utenti

Member: kiracle

7

Direct Sales and Direct Faith in Latin America

di Peter S. Cahn

5 utenti

Member: kiracle

8

The Emotional Organization: Passions and Power

di Stephen Fineman

3 utenti

Member: kiracle

9

The Unmanageable Consumer

di Yiannis Gabriel

17 utenti

½ 3.5

Member: kiracle

10

Lavorare con intelligenza emotiva: come inventare un nuovo rapporto con il lavoro

di Daniel Goleman

1,609 utenti

7 recensioni

½ 3.5

Member: kiracle

11

Experiencing Organizations

di Stephen Fineman

4 utenti

Member: kiracle

12

The Social Organization of Work

di Randy Hodson

23 utenti

3

Member: kiracle

13

Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life

di Robin Leidner

41 utenti

½ 3.5

Member: kiracle

14

Customer Service: Empowerment and Entrapment

di Andrew Sturdy

3 utenti

Member: kiracle

15

Service Work: Critical Perspectives

di Cameron Lynne Macdonald

1 utente

Member: kiracle

16

Per amore o per denaro: la commercializzazione della vita intima

di Arlie Russell Hochschild

316 utenti

½ 3.6

Member: kiracle

17

At the Heart of Work and Family: Engaging the Ideas of Arlie Hochschild (Families in Focus)

di Anita Ilta Garey

7 utenti

Member: kiracle

18

The Commercialization of Intimate Life: Notes from Home and Work

di Arlie Russell Hochschild

71 utenti

1 recensione

3.8

Member: kiracle

19

Emotions in the Workplace: Understanding the Structure and Role of Emotions in Organizational Behavior

di Robert G. Lord

6 utenti

Member: kiracle

20

Emotional Labor in the Service Economy (The ANNALS of the American Academy of Political and Social Science Series)

di Ronnie J. Steinberg

2 utenti

Member: kiracle

21

Emotional Labor in the 21st Century: Diverse Perspectives on Emotion Regulation at Work (Series in Organization and Management)

di Alicia Grandey

7 utenti

Member: kiracle

22

Emotionalizing Organizations and Organizing Emotions

di Barbara Sieben

1 utente

Member: kiracle

23

Emotions at Work: Theory, Research and Applications for Management

di Roy L. Payne

6 utenti

Member: kiracle

24

Understanding Emotion at Work

di Stephen Fineman

7 utenti

Member: kiracle

25

Emotions and Organizational Dynamism

di Wilfred J Zerbe

2 utenti

Member: kiracle

26

Emotional Labor and Crisis Response: Working on the Razor's Edge

di Sharon H. Mastracci

5 utenti

Member: kiracle

27

Emotions in Groups, Organizations and Cultures

di Charmine E. J. Hartel

1 utente

Member: kiracle

28

Worked Up Selves: Personal Development Workers, Self Work and Therapeutic Cultures

1 utente

Member: kiracle

29

Call Centres and Human Resource Management

di Stephen Deery

1 utente

Member: kiracle

30

Call Centre Work: Smile by Wire: A Special Issue of the European Journal of Work and Organizational Psychology

di Christian Dormann

1 utente

Member: kiracle

31

Charismatic Capitalism: Direct Selling Organizations in America

di Nicole Woolsey Biggart

25 utenti

Member: kiracle

32

Communicating Emotion at Work

di Vincent R. Waldron

5 utenti

Member: kiracle

33

Emotion Management in the Workplace

di Sharon C. Bolton

3 utenti

3

Member: kiracle

34

Emotional Satisfaction of Customer Contacts

di Huseyin Gungor

2 utenti

Member: kiracle

35

Individual and Organizational Perspectives on Emotion Management and Display

di Wilfred J Zerbe

4 utenti

Member: kiracle

36

The Effect of Affect in Organizational Settings

di Neal Ashkanasy

3 utenti

3

Member: kiracle

37

The Hungry Cowboy: Service and Community in a Neighborhood Restaurant

di Karla A. Erickson

3 utenti

Member: kiracle

38

Trust & Betrayal in the Workplace: Building Effective Relationships in Your Organization, Second edition

di Dennis S Reina

66 utenti

3

Member: kiracle

39

Work Motivation: Past, Present and Future

5 utenti

Member: kiracle

40

Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service

di David L. Butler Ph.D

1 utente

Member: kiracle

41

Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment

di Brad Cleveland

40 utenti

1 recensione

½ 3.7

Member: kiracle

42

The Voice of Your Company: Conversational Skills for Customer Service Reps

di Clifford Hurst

2 utenti

Member: kiracle

43

Counter Cultures: Saleswomen, Managers, and Customers in American Department Stores, 1890-1940

di Susan Porter Benson

44 utenti

½ 2.5

Member: kiracle

44

Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)

di Robert Bacal

69 utenti

1 recensione

Member: kiracle

45

Emotion at Work: A Special Issue of the European Journal of Work and Organizational Psychology (Special Issues of the European Journal of Work and Organizational Psychology) (v. 8, no. 3)

di Rob B. Briner

2 utenti

Member: kiracle

46

Emotion Work in the Gym

di Mary K. Haman

1 utente

Member: kiracle

47

Customer Service: Aiming for Excellence

di Timothy P. Bonomo

1 utente

Member: kiracle

48

Emotional Labour in Health Care: The unmanaged heart of nursing

di Catherine Theodosius

3 utenti

Member: kiracle

Su questa lista

Iniziato: kiracle
Giugno 2012
Tipo: Numerata e non numerata

Discussioni correnti

Nessuno

Etichette correlate

Assistenza clienti (14) auto-aiuto (37) CAT_management (12) Comunicazione (24) crescita personale (22) da leggere (91) Direzione aziendale (67) ebook available (11) emotional labor (21) Emozione (62) EQ (13) Femminismo (11) Genere (11) Impresa (82) Intelligenza (13) Intelligenza emotiva (86) Lavoro (12) lavoro (50) Leadership (36) Psicologia (156) relazioni interpersonali (9) Saggistica (137) Sociologia (65) Storia (12) SUB_general (12)

Traduzione delle etichette attiva

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