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Wendy Leebov

Autore di Service Quality Improvement: The Customer Satisfaction Strategy for Health Care (J-B AHA Press)

19 opere 54 membri 2 recensioni

Opere di Wendy Leebov

Service Quality Improvement: The Customer Satisfaction Strategy for Health Care (J-B AHA Press) (1993) 8 copie
The health care manager's guide to continuous quality improvement (1991) 8 copie
Achieving impressive customer service : 7 strategies for the health care manager (1998) 7 copie
Service Excellence: The Customer Relations Strategy for Health Care (1988) 4 copie
Stress: Controlling It Before It Controls You (1990) 3 copie
Customer Service in Health Care (1990) 3 copie
Health Care Managers in Transition: Shifting Roles and Changing Organizations (1990) 3 copie
Positive Co-Worker Relationships in Health Care (1990) 3 copie
The indispensable health care manager : success strategies for a changing environment (2002) 2 copie
Service Savvy Health Care: One Goal at a Time (J-B AHA Press) (1998) 2 copie
Wendy Leebov's Essentials for Great Patient Experiences: No-Nonsense Solutions with Gratifying Results (2008) 2 copie
Effective Complaint Handling in Health Care/Prepack of 25 (1990) 2 copie
The language of caring : guide for physicians : communication essentials for patient-centered care (2012) 1 copia
Wendy Leebov's essentials for great personal leadership : no-nonsense solutions with gratifying results (2008) 1 copia
The Quality Quest: A Briefing for Health Care Professionals (1991) 1 copia
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Achieving Impressive Customer Service: 7 Strategies… di Wendy Leebov Ed.D.


Location: W 85 .L482.5 2012 (Victoria Hospital B2-125)
 
Segnalato
lhsc_library | Jan 28, 2013 |
 
Segnalato
MCHD_Library | Jul 17, 2017 |
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James A. Hamilton Award

Statistiche

Opere
19
Utenti
54
Popolarità
#299,230
Recensioni
2
ISBN
25

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