T. Scott Gross
Autore di Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life
Sull'Autore
T. Scott Gross is a customer service/management expert whose client roster includes Southwest Airlines, FedEK, McDonald's, Sears, and Walmart. He has authored numerous books, including Positively Outrageous Service, which is now is its second edition and has sold over 150,000 copies. As an mostra altro instrument-rated pilot and a certified Emergency Medical Technician, Scott has worked several fascinating jobs and he now pours all of his experience and expertise into writing his books and speaking professionally at conferences and conventions. Scott lives in Kerrville, Texas. mostra meno
Opere di T. Scott Gross
Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life (1991) 88 copie
Borrowed Dreams: The Roughest, Toughest Jobs on the Planet...and What I Learned from Working Them (1999) 7 copie
Positively Outrageous Service and Showmanship: Industrial Strength Fun Makes Sales Sizzle!!! (1993) 4 copie
Millennial Rules: How to Connect with the First Digitally Savvy Generation of Consumers and Employees (2013) 4 copie
Etichette
Informazioni generali
Non ci sono ancora dati nella Conoscenza comune per questo autore. Puoi aiutarci.
Utenti
Potrebbero anche piacerti
Statistiche
- Opere
- 13
- Utenti
- 167
- Popolarità
- #127,264
- Voto
- 2.5
- ISBN
- 25
- Lingue
- 2
- Preferito da
- 1