Examination of and answers to a human resource issue faced on a day-to-day basis in many companies. For human resource officers of corporate, large or small businesses. 4-page laminated guide includes: when conflict is ignored psych constructs leading to workplace conflict differences in perception differences in beliefs, values, goals conflicting values, "politics" job & time stressors stress management communication & motivation issues recognizing potential problems violent workplace incidents authority in a non-threatening manner resolving disagreements negotiation, mediation, arbitration managing dissatisfaction policies & procedures