Here's the book you need to prepare for Cisco's new Support exam, 640-606. Written by Cisco internetworking experts who can help you master the skills and acquire the knowledge needed to approach the test with confidence, this Study Guide provides: Assessment testing to focus and direct your studies In-depth coverage of official exam objectives Hundreds of challenging practice questions, in the book and on the CD Sample simulation questions Authoratative coverage of all exam topics, including: Using Cisco-specific troubleshooting tools Using a a problem-solving model for systematic troubleshooting Documenting potential causes and solutions Identifying key troubleshooting targets in campus LANs Identifying connection sequences and key troubleshooting targets in TCP/IP, Novell IPX, and AppleTalk networks Minimizing the impact of troubleshooting tools Using Cisco IOS software commands and debug utilities Identifying and resolving switched and routed VLAN configuration problems Identifying and resolving common WAN, Frame Relay, and ISDN BRI problems Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.