Fai clic su di un'immagine per andare a Google Ricerca Libri.
Sto caricando le informazioni... 42 Rules for Outsourcing Your Call Center: Best Practices for Outsourcing Call Center Planning, Operations and Managementdi Geoffrey A. Best
Nessuno Sto caricando le informazioni...
Iscriviti per consentire a LibraryThing di scoprire se ti piacerà questo libro. Attualmente non vi sono conversazioni su questo libro. Nessuna recensione nessuna recensione | aggiungi una recensione
Appartiene alle Serie
42 Rules for Outsourcing your Call Center is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations. It provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization. The book is a foundation for anyone considering outsourcing their call center. It starts by answering the question "Why Outsource," and then guides the reader with rules from defining the project to selecting a vendor to the first go-live call. Businesses continue to be challenged to find ways to minimize costs and maximize profits while retaining their customers with excellent service. They need to focus on customer retention and realize that running their own contact centers is not their core competence. These businesses need outsourcers that can deliver high customer satisfaction and execute cross-sell/up-sell revenue strategies. 42 Rules for Outsourcing Your Call Center takes the reader through the entire process from gathering requirements and setting goals, to identifying an outsourcing strategy and understanding and operational capabilities of a outsource partner. The reader will learn: When outsourcing makes sense
How to define an outsourcing approach
What to look for in an outsourcing partner
When to determine if agents can work at home
How to craft an effective RFP 42 Rules for Outsourcing Your Call Center is a must-have for all call center managers hoping to improve customer satisfaction, increase customer retention and turn their call center into a revenue generating machine. Non sono state trovate descrizioni di biblioteche |
Discussioni correntiNessuno
Google Books — Sto caricando le informazioni... GeneriSistema Decimale Melvil (DDC)658.8Technology Management and auxiliary services Management Of MarketingClassificazione LCVotoMedia:
Sei tu?Diventa un autore di LibraryThing. |