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Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.… (altro)
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The enlarged market has become at once more impersonal and more intimate. What is there that does not pass through the market? Science and love, virtue and conscience, friendliness, carefully nurtured skills and animosities? This is a time of venality (instrumentality). (Mills, 1951:161)
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This quote is as relevant today as it was when first published, 50 years ago.
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Dati dalle informazioni generali inglesi.Modifica per tradurlo nella tua lingua.
Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.